FAQs: Frequently Asked Questions

Before You Buy

Choosing the perfect engagement ring is a significant decision. At Robinson's Jewelers, our trained staff will guide you through this process, helping you understand key factors such as the diamond's cut, color, clarity, carat weight, and the purity of the metal - often indicated by hallmarks. Whether you're considering white gold, yellow gold, rose gold, platinum, or another material, we can help you make an informed choice that suits both your partner's taste and your budget. Our extensive collection covers a range of styles, from vintage-inspired pieces to sleek modern designs. Trust Robinson's Jewelers to make your engagement ring shopping experience both enjoyable and memorable.

Finding the perfect ring size is crucial to ensure your new piece of jewelry fits comfortably and securely. At Robinson's Jewelers, we understand this and make it easy for our online customers. We provide a comprehensive online ring sizing guide you can use right at home to determine your size. This user-friendly guide is designed to help you find your accurate ring size with ease and confidence.

If you already know your ring size or have been sized at a local jeweler, simply enter that information while placing your order. If you have any questions or concerns during this process, our experienced customer service team is just a click or call away, ready to assist you. At Robinson's Jewelers, we aim to make your online ring shopping experience as seamless and enjoyable as possible.

Yes, we offer financing options to make your jewelry purchase more affordable. Our financing partners provide flexible payment plans, allowing you to spread out the cost over time. Contact us or visit our store for more details on financing options.

One great option is Shop Pay Installments. What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Yes, we provide a warranty on our jewelry to ensure your satisfaction. Our warranty covers manufacturing defects and offers peace of mind knowing that your purchase is protected.

Diamonds & Gemstones

The 4 C's refer to Carat, Clarity, Color, and Cut, which are key aspects in assessing the quality and value of diamonds.

Carat is a measure of a diamond's weight. Clarity refers to the degree to which a diamond is free from internal inclusions, and it impacts the diamond's value and brilliance. Color evaluates the presence of any tint in a diamond, with a rating from D (colorless) to Z (noticeable color). Cut relates to how a diamond is shaped and faceted, which greatly affects its sparkle and brilliance.

For a comprehensive understanding of the 4 C's, please follow this link for more detailed information.

Yes, we source our diamonds and gemstones ethically, following the Kimberley Process and supporting conflict-free practices. We prioritize working with suppliers who adhere to strict ethical standards.

Birthstone jewelry is a meaningful way to celebrate your birth month or commemorate loved ones' birthdays. Each birthstone has its unique symbolism and carries personal significance. Explore our collection to find the perfect birthstone jewelry piece.

Natural diamonds are formed deep within the Earth's crust over millions of years, while lab-grown diamonds are created in a controlled environment with the same chemical and physical properties as natural diamonds. Both options offer their unique benefits, and our collection includes both natural and lab-grown diamonds to cater to different preferences. Read more Here!

Maintaining the sparkle of your diamond jewelry is essential to preserving its beauty. At Robinson's Jewelers, we recommend regular cleaning at home using a gentle approach. Simply prepare a solution of warm water mixed with mild dish soap, then use a soft-bristled brush to clean your diamond gently. Be sure to rinse thoroughly and dry with a soft, lint-free cloth.

For deeper cleaning, we recommend jewelry cleaning solutions specifically formulated for diamonds. Always remember to read and follow the instructions carefully to avoid any damage.

Aside from home care, it's also beneficial to have your diamond jewelry professionally cleaned regularly. This process can help remove any hard-to-reach dirt and bring back your diamonds' stunning brilliance. Our team at Robinson's Jewelers is happy to assist with professional cleanings to keep your jewelry at its sparkling best.

Remember, proper care and regular cleaning are integral to ensuring the longevity and beauty of your precious diamond jewelry.

Diamonds come in a wide variety of shapes, each with its unique aesthetic appeal and characteristics. The most popular and traditional shape is the round brilliant, known for its exceptional brilliance and fire. The princess cut, with its angular and modern appearance, is another popular choice, especially for engagement rings.

The emerald cut offers a unique, vintage appeal with its rectangular facets, while the cushion cut, featuring rounded corners and larger facets, boosts the stone's brilliance. For those preferring an elongated shape, the oval and pear cuts are elegant options, creating an illusion of greater size. The marquise cut, with its boat-like shape, also appears larger per carat and adds a touch of uniqueness.

Asscher and radiant cuts, while not as commonly chosen, offer distinct features that some customers find appealing - the Asscher cut has a distinctive Art Deco vibe, while the radiant cut combines the brilliance of round cuts with the modern lines of the emerald cut.

At Robinson's Jewelers, our expansive diamond collection features all these shapes and more to cater to a range of preferences and styles. Whether you're looking for something traditional or a shape that's more distinctive, we have a diamond that will meet your needs. Our team is always ready to guide you in understanding the differences and choosing the diamond shape that best complements your style.

Gemstones, both precious and semi-precious, have been cherished for their beauty and symbolic significance for thousands of years. The most popular gemstones typically used in jewelry are:

  1. Diamond: Known as a girl's best friend, diamonds are renowned for their unmatched brilliance, durability, and symbolic representation of eternal love.
  2. Ruby: With its fiery red color, ruby symbolizes passion and love. It's one of the most valuable gemstones.
  3. Sapphire: Known for its rich blue color, sapphires also come in other hues except red. They represent wisdom and royalty.
  4. Emerald: This green gemstone is associated with fertility, rebirth, and love. High-quality emeralds are rarer than diamonds.
  5. Pearl: Pearls, both natural and cultured, offer a classic and elegant appeal. They are often associated with purity and innocence.
  6. Amethyst: This purple quartz gemstone is popular for its vibrant color and affordability. It's often associated with peace and tranquility.
  7. Opal: Opals are cherished for their unique play-of-color. Each opal is truly one-of-a-kind.
  8. Turquoise: Known for its distinct blue-green color, turquoise is often associated with healing and protection.
  9. Topaz: Available in a variety of colors, blue topaz is particularly popular. The gem is known for its clarity and durability.
  10. Garnet: While most recognized in a deep red color, garnets come in a variety of hues. They symbolize friendship and trust.

These are just a few of the most popular choices. There are many other beautiful gemstones such as peridot, aquamarine, citrine, rose quartz, and many more, each offering unique colors and qualities. At Robinson's Jewelers, we offer a wide range of these gemstones set in various styles to cater to every taste and preference.

Jewelry Metals

In the world of fine jewelry, there is a wide array of metals that are commonly used, each offering unique characteristics and aesthetic appeal.

Gold is a timeless and versatile choice, available in various colors. Yellow gold, the most traditional color, exudes a classic warmth, while white gold offers a sleek and contemporary look. Rose gold, with its pinkish hue, has risen in popularity in recent years for its romantic and trendy appeal.

Platinum is another precious metal favored for its durability and natural white sheen that doesn't fade or change color over time. It's a perfect choice for those who prefer a hypoallergenic option.

Silver, known for its lustrous white sheen, is another popular choice. It offers a more affordable alternative to gold or platinum while still maintaining a high-end look.

In recent years, alternative metals like titanium and stainless steel have gained popularity, especially for men's jewelry. Titanium is renowned for its high strength-to-weight ratio and durability, making it an excellent choice for wedding bands. Similarly, stainless steel is sturdy, corrosion-resistant, and affordable, making it a popular choice for everyday wear.

At Robinson's Jewelers, we cater to diverse styles and preferences by offering an extensive collection of jewelry crafted from these various metals. Whether you're looking for a traditional gold piece, a contemporary platinum ring, or a sturdy titanium band, we have something for everyone. Our knowledgeable team is here to help you understand each metal's properties and aesthetics, guiding you to a choice that matches both your style and lifestyle needs. Trust us to help you navigate the exciting journey of choosing the perfect piece of jewelry.

A hallmark is a stamp found on precious metal jewelry that indicates its purity. It's essentially a certification from a trusted body that the metal content in the jewelry item meets certain standards of purity. The hallmark includes symbols representing the type of metal, its purity (expressed in parts per thousand), the year of marking, and the assay office that tested and certified the metal. Hallmarks help buyers know the quality of the jewelry they are purchasing and assure them of its authenticity.

9ct: 375 (This means the item is 37.5% gold)
10ct: 417 (41.7% gold)
14ct: 585 (58.5% gold)
18ct: 750 (75% gold)
22ct: 916 (91.6% gold)
24ct: 999 (99.9% gold, pure gold)

Sterling Silver: 925 (92.5% silver)
Britannia Silver: 958 (95.8% silver)
Fine Silver: 999 (99.9% silver, pure silver)

850: (85% platinum)
900: (90% platinum)
950: (95% platinum)
999: (99.9% platinum, pure platinum)

500: (50% palladium)
950: (95% palladium)

Rhodium plating is a process that enhances the appearance of white gold by providing a bright, white finish. In its natural state, gold has a yellow hue. To create white gold, white alloys are incorporated. However, the resulting off-white color does not fully achieve the desired bright white appearance. Hence, a thin layer of rhodium, a rare and precious metal from the platinum group, is applied to white gold for that pristine, luminous white effect.

Yes, we offer engraving services to add a personal touch to your jewelry. Whether it's a special message, initials, or a significant date, our skilled engravers can customize your piece to make it truly unique.

Sure! Our curated collection showcases a diverse range of finishes, each chosen to enhance the beauty and individuality of the design. Read all about finishes from Polished to Sandpaper HERE.

Popular Questions

Absolutely, our custom design services at Robinson's Jewelers are crafted to bring your unique jewelry vision to life. This personalized experience starts with a detailed consultation where our expert designers take the time to understand your ideas, style, and preferences. We then transform these ideas into a unique design, carefully considering every detail from the choice of metal to the selection of gemstones.

Throughout the process, our craftsmen collaborate closely with you, ensuring that every aspect of the design aligns with your vision. The result is a one-of-a-kind piece, expertly crafted to reflect your individual style and tell your personal story. Choose Robinson's Jewelers for a truly bespoke jewelry experience that transcends traditional retail.

We recommend having your jewelry professionally cleaned and inspected at least once a year. Our expert jewelers will carefully clean your pieces, check for any loose stones or worn prongs, and ensure they look their best.

At Robinson's Jewelers, we understand that your jewelry pieces are more than just accessories - they're precious keepsakes. If you find your jewelry requires repair, you can trust our expert jewelers to restore its original beauty. You can either bring the piece to our store or contact us for detailed instructions on how to safely ship it to us.

Upon receiving your jewelry, our skilled professionals will conduct a thorough assessment to determine the needed repair and provide you with a cost estimate. With your approval, we'll promptly handle the repair, ensuring that every detail is addressed to return your treasured piece to its optimal condition. Trust Robinson's Jewelers for your jewelry repair needs - we treat every piece with the care and attention it deserves.

To protect your jewelry, we recommend removing it when engaging in activities such as exercising, swimming, or cleaning. Store your jewelry in a soft pouch or a separate compartment to prevent scratches. Regular cleaning and professional inspections will also help maintain the integrity of your pieces.

Yes, we provide professional jewelry appraisal services conducted by certified gemologists. Our detailed appraisal reports are recognized by insurance companies and help you determine the replacement value of your jewelry.

Yes, we offer trade-in and upgrade options for your existing jewelry pieces. Our experts will assess the value of your piece and provide you with options to trade it in for a new piece or upgrade to a higher-value item.

Proper storage is key to maintaining the longevity and beauty of your jewelry. We at Robinson's Jewelers recommend that each piece be stored separately to prevent tangling, scratches, and potential damage. This can be achieved by using a jewelry box with individual, soft fabric-lined compartments.

Avoiding direct sunlight and extreme temperatures is also crucial, as these conditions can cause your jewelry to tarnish or the gemstones to discolor. It's best to store your jewelry in a cool, dry place away from direct light.

Additionally, remember to fasten any clasps or locks before storing to help retain the shape of your chains. With these simple precautions, you can ensure that your treasured pieces from Robinson's Jewelers stay beautiful and pristine for years to come.

Yes, we offer complimentary gift-wrapping services for your jewelry purchases. Whether it's a special occasion or a surprise gift, our elegant gift wrapping adds a delightful touch to your present.

We want you to be fully satisfied with your jewelry purchase. Our return policy allows you to return or exchange your jewelry within a specified timeframe, provided it meets the criteria outlined in our policy. Contact us or refer to our website for detailed information on our return policy.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

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