Case Study: A Customer's Journey to a One-of-a-Kind Necklace – How She Found Her Perfect Piece at Robinson's Jewelers
Ever wondered what it's like to find that perfect piece of jewelry that feels like it was made just for you? At Robinson's Jewelers, we love helping customers discover (or create!) their dream jewelry. Take Sarah, for example—a busy mom who wanted something extraordinary to celebrate her 10th wedding anniversary. Her journey to a one-of-a-kind necklace was equal parts magical and hilarious (spoiler: there were coffee spills involved). Here's how we turned her vision into reality, one sparkling detail at a time.
Sarah walked into our store with a Pinterest board full of inspiration but no clear direction. She knew she wanted something with sapphires (her birthstone) and a touch of vintage flair, but beyond that, she was overwhelmed. "I want it to feel like me," she said, gesturing vaguely at her stack of charm bracelets and well-loved hoop earrings. Challenge accepted.
The "Aha!" Moment
After sipping complimentary espresso (which she later knocked over—no gems were harmed, thankfully), Sarah zeroed in on a Roman & Jules necklace with delicate floral motifs. "This is close," she mused, "but what if the petals were sapphires instead of diamonds?" Our designer's eyes lit up. Cue the sketchpad, a handful of lab-grown sapphires in every blue imaginable, and a very excited goldsmith named Eduardo.
From Sketch to Sparkle
Two weeks and three design tweaks later (turns out Sarah hated pear-shaped stones—"They look like teardrops!"), we presented her with a 14k white gold pendant featuring a cluster of round sapphires nestled in diamond-accented leaves. "It's like my grandma's heirloom vintage brooch met a modern fairy tale," she squealed. The best part? We added a tiny engraved coordinate on the back—the location of her first date with her husband.
Why Custom Jewelry Doesn't Have to Be Intimidating
Sarah's story isn't unique. Many think custom designs are only for celebrities or billionaires, but at Robinson's, we specialize in making the process fun and accessible. Pro tip: Start with unset stones or mix-and-match elements from our Byzantine chain collection. Even small personal touches—like swapping out rubies for tsavorites—can make a piece uniquely yours.
Ready to Begin Your Jewelry Journey?
Whether you're dreaming of a toi-et-moi ring or a showstopping Cuban link necklace, our team lives for these creative collaborations. Visit our designer collections for inspiration, or bring us your wildest ideas (yes, even that unicorn pendant sketch your kid drew). Pro tip: Wear stretchy pants—our design consultations often run long because, well, shiny things are distracting.
P.S. We now keep all coffee cups securely lidded during appointments. You're welcome, Sarah.